Contact Us
Have a question about your audit readiness, a billing issue, or need help with a generated document? We are here to help.
Email Support
For all support queries, including policy generation issues, billing, account access, and technical problems, please email us directly.
support@ndisvault.com.auBefore you contact us
- Check our FAQ for quick answers.
- Make sure you are logged in to your account so we can pull up your vault.
- Include your business name and the email linked to your account.
- For billing or plan questions, include your Whop order ID if possible.
Response Times
We aim to respond within 1 business day for general enquiries and 24 hours for urgent issues affecting audit deadlines. During peak periods (July–October), response times may be slightly longer.